FAQ — CaeliVault | Cybersecurity & Digital Forensics Malaysia

Question 1

How do I know if my phone has been hacked?

Accepted Answer

Common signs include unusual battery drain, unexpected data usage spikes, unfamiliar apps you didn't install, your phone overheating when idle, accounts being accessed from unknown locations, and contacts receiving messages you didn't send. If you notice any of these, contact CaeliVault for a free 30-minute consultation via WhatsApp at +60172972076.

Question 2

How do I start a case with CaeliVault?

Accepted Answer

The easiest way is to WhatsApp or call us at +60172972076 for a free 30-minute confidential case assessment. You can also fill in our case intake form at caelivault.com/contact. We'll review your situation and recommend the appropriate investigation.

Question 3

How much does a cybersecurity investigation cost in Malaysia?

Accepted Answer

Our services start from MYR 1,499 for stalkerware detection, MYR 1,999 for account and identity investigations, MYR 2,499 for romance scam investigations, and MYR 2,999 for phone hack or online banking fraud investigations. The initial 30-minute consultation is always free. Full pricing is available at caelivault.com/pricing.

Question 4

Is my case kept confidential?

Accepted Answer

Yes, absolutely. All cases are handled under strict confidentiality agreements. We comply fully with Malaysia's Personal Data Protection Act (PDPA). Your identity and case details are never shared without your explicit consent.

Question 5

Can CaeliVault detect spyware or stalkerware on my phone?

Accepted Answer

Yes. Our stalkerware and spyware detection service performs a deep forensic scan of your Android or iPhone device to identify hidden tracking apps, keyloggers, remote access tools, and monitoring software. This is one of our most requested services, particularly for individuals who suspect a partner or family member has installed surveillance software without consent.

Question 6

My WhatsApp was taken over by a scammer. Can you help?

Accepted Answer

Yes. WhatsApp account takeover is one of the most common cybercrime cases in Malaysia. We investigate how the takeover occurred, help gather evidence for a police report, and advise on account recovery and securing your identity. Contact us at +60172972076.

Question 7

Can you investigate a hacked iPhone or Android phone?

Accepted Answer

Yes. We perform full forensic examinations on both Android and iOS devices. Our analysis identifies malware, unauthorised access, data exfiltration, and any installed surveillance tools. Reports are court-admissible and PDRM-ready.

Question 8

I was a victim of a romance scam in Malaysia. Can CaeliVault help?

Accepted Answer

Yes. We specialise in romance scam and investment scam (Modus Investasi) investigations. We gather digital evidence, trace scammer identities where possible, and prepare documentation for PDRM police reports and bank disputes. Many victims in Malaysia have used our reports to support their cases.

Question 9

My online banking was accessed without my knowledge. What should I do?

Accepted Answer

First, contact your bank immediately to freeze the account. Then contact CaeliVault at +60172972076. We perform transaction forensics, device compromise analysis, and prepare evidence for bank disputes and police reports. Acting quickly improves the chances of recovery.

Question 10

Can you help with Modus Investasi (investment scam) cases in Malaysia?

Accepted Answer

Yes. Modus Investasi scams are a growing problem in Malaysia. We investigate the digital trail, identify platforms and accounts used by scammers, and prepare documentation to support PDRM reports and civil recovery actions.

Question 11

Someone is impersonating me online. What can CaeliVault do?

Accepted Answer

We investigate online impersonation cases by identifying fake accounts, gathering digital evidence, and preparing documentation for platform takedown requests and police reports. Our identity theft investigation service covers dark web exposure checks and breach timeline reconstruction.

Question 12

I received a data breach notification. What should I do?

Accepted Answer

Contact CaeliVault for a data breach investigation. We identify the source and scope of the breach, assess what data was exposed, check dark web marketplaces for your information, and provide a remediation roadmap to secure your accounts and identity.

Question 13

Where is CaeliVault located? Do you serve clients outside Petaling Jaya?

Accepted Answer

CaeliVault is based in Damansara Utama, Petaling Jaya, Selangor. We serve clients across all of Malaysia — including Kuala Lumpur, Shah Alam, Johor Bahru, Penang, Ipoh, Kota Kinabalu, and Kuching — as well as Singapore. Many investigations are conducted remotely; device drop-off is available at our Petaling Jaya office.

Question 14

What certifications do CaeliVault analysts hold?

Accepted Answer

Our analysts hold industry-leading certifications including GCFE (GIAC Certified Forensic Examiner), GCFA (GIAC Certified Forensic Analyst), EnCE (EnCase Certified Examiner), OSCP (Offensive Security Certified Professional), CISSP, and CISM. All reports are prepared to court-admissible and PDRM-ready standards.

Question 15

Are CaeliVault's forensic reports accepted by PDRM (Malaysian police)?

Accepted Answer

Yes. Our forensic reports are prepared to court-admissible standards and follow chain-of-custody procedures accepted by PDRM. Many of our clients have successfully used our reports to support police reports and legal proceedings.

Question 16

Do you offer services in Bahasa Malaysia?

Accepted Answer

Yes. CaeliVault provides bilingual service in English and Bahasa Malaysia. Our team can conduct consultations, case assessments, and deliver reports in either language.

Your Questions, Answered

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Phone Hacking & Spyware

Scams & Fraud

Identity Theft & Data Breaches

About CaeliVault

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