CaeliVault is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the steps we take to keep it confidential. By using our services, you agree to the practices described here.
Information We Collect
When you submit a case intake form or contact us, we collect the information you provide — including your name, email address, phone number, device or platform details, and a description of your situation.
We may also collect technical information such as your IP address, browser type, and pages visited on our website for security and analytics purposes.
How We Use Your Information
We use the information you provide solely to evaluate, open, and conduct your investigation. Your details are never sold, rented, or shared with third parties for marketing purposes.
We may use your contact information to send case updates, deliver your final report, and follow up on remediation steps. We do not send unsolicited marketing communications.
Confidentiality & Data Security
All case data is handled under strict confidentiality. We apply industry-standard encryption in transit and at rest, and access to case files is restricted to the assigned analyst only.
Case files and personal data are deleted from our systems within 30 days of case closure, unless you request a longer retention period for legal proceedings.
No Outsourcing
CaeliVault never outsources investigations or shares your data with external contractors. Every case is handled entirely in-house by our certified analysts.
Cookies & Analytics
Our website may use cookies to improve your browsing experience and understand how visitors use the site. You can disable cookies in your browser settings at any time.
We do not use third-party advertising trackers or behavioral profiling tools on this website.
Your Rights
You have the right to request access to the personal data we hold about you, ask for corrections, or request deletion of your data at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within 5 business days.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the 'Last Updated' date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact
If you have questions about this privacy policy or how your data is handled, please contact us at [email protected].
Questions about your data?
Contact us